1. Introduction
These Terms and Conditions ("Terms") govern your use of services provided by Digivorm ("Company", "we", "us"). By engaging our services, you agree to be bound by these Terms. These Terms are effective as of January 1, 2025 and apply to all service agreements entered into with Digivorm.
Digivorm is a digital marketing and lead generation agency. Our registered address and contact details are available upon request. If you have any questions about these Terms, please contact us at hello@digivorm.com before entering into any agreement.
2. Services
Digivorm provides digital marketing, outbound lead generation, social media management, email marketing, CRM support, paid advertising, and influencer marketing services. The specific scope of services will be detailed in your individual service agreement or proposal.
We make no guarantees of specific results, lead volumes, revenue outcomes, or campaign performance. Marketing results depend on many factors outside our control including market conditions, client responsiveness, and product-market fit. We commit to professional execution, transparent reporting, and continuous optimization.
Service timelines, deliverables, and responsibilities for each party will be outlined in your project-specific agreement, which forms part of these Terms.
3. Payment Terms
Invoices are issued monthly in advance unless otherwise agreed in writing. Payment is due within 14 days of invoice date. Late payments attract interest at 1.5% per month on the outstanding balance.
Refunds are not available for services already rendered. If you are dissatisfied with our work, please contact us immediately. We are committed to resolving issues professionally. In cases of contract termination, any prepaid fees for services not yet delivered will be refunded on a pro-rata basis.
All prices are exclusive of applicable taxes, which will be added at the prevailing rate. We accept payment via bank transfer and major credit cards.
4. Client Responsibilities
You agree to provide timely access to necessary accounts, platforms, brand assets, and information required for us to deliver services effectively. Delays caused by late access or approvals are not the responsibility of Digivorm and may affect timelines.
You are responsible for ensuring all information provided to us is accurate and complete. You warrant that you have the necessary rights and permissions for any content, assets, or data you provide. You must provide timely feedback and approvals within agreed timeframes to avoid project delays.
5. Intellectual Property
Upon receipt of full payment for the relevant deliverables, ownership of client-specific creative assets (ad copy, graphics, content) transfers to you. Digivorm retains ownership of its proprietary methodologies, templates, processes, and tools, which remain our intellectual property regardless of their use in your campaigns.
We reserve the right to reference your business as a client in our marketing materials unless you expressly request otherwise in writing. Any such reference will be professional and factual.
6. Confidentiality
Both parties agree to keep confidential all non-public information shared during the engagement, including business strategies, client lists, financial data, and proprietary processes. This obligation continues for two years after the termination of the agreement.
We handle all client data in accordance with our Privacy Policy. We implement appropriate technical and organisational measures to protect confidential information and will not share it with third parties without your prior written consent, except where required by law.
7. Limitation of Liability
To the maximum extent permitted by applicable law, Digivorm's total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the total fees paid by you in the three months preceding the claim.
We shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of revenue, loss of data, or loss of business opportunity. We are not liable for delays or failures caused by circumstances beyond our reasonable control (force majeure), including but not limited to internet outages, platform policy changes, or government actions.
8. Termination
Either party may terminate the agreement with 30 days written notice. You may also terminate immediately if we materially breach these Terms and fail to remedy the breach within 14 days of written notice.
Upon termination, all outstanding invoices become immediately due. We will provide you with any work completed to the date of termination. Access to accounts and platforms will be returned to you within 5 business days of termination.
9. Governing Law
These Terms are governed by and construed in accordance with applicable law. Any disputes arising from these Terms or our services shall first be subject to good-faith mediation. If mediation fails, disputes shall be resolved through binding arbitration or the courts of the applicable jurisdiction.
You and Digivorm agree that any dispute resolution proceedings will be conducted on an individual basis and not in a class or representative action.
10. Changes to Terms
We reserve the right to update these Terms at any time. Material changes will be communicated to active clients via email with at least 14 days notice before taking effect. Your continued use of our services after the effective date of changes constitutes your acceptance of the updated Terms.
We encourage you to review these Terms periodically. The most current version will always be available on our website.
11. Contact
For legal queries or questions regarding these Terms, please contact us at:
Email: hello@digivorm.com Response time: Within 2 business days
We are committed to addressing any concerns professionally and promptly.