1. Introduction
Digivorm ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you use our website or engage our services.
By using our website or services, you acknowledge that you have read and understood this policy. If you disagree with any part of this policy, please refrain from using our services and contact us at hello@digivorm.com.
2. Information We Collect
We collect information you provide directly to us, including your name, email address, company name, phone number, and any other information submitted through our contact forms or service agreements.
We also collect information automatically through cookies and analytics tools, including your IP address, browser type, pages visited, and interaction data. This helps us improve our website and services. When providing lead generation services, we may process prospect data on behalf of clients. This is handled strictly as a data processor under client instruction.
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide our services - Manage client relationships and deliver contracted services - Send service updates, invoices, and relevant communications - Improve our website, services, and marketing materials - Comply with legal obligations and enforce our Terms
We do not sell or rent your personal data to third parties. We only share data with trusted service providers who assist in delivering our services, and only to the extent necessary.
4. Data Storage & Security
Your data is stored on secure servers in reputable cloud infrastructure. We implement industry-standard security measures including encryption in transit (TLS), access controls, and regular security audits.
We limit access to personal data to employees and contractors who need it to perform their job functions. Despite our best efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Third-Party Services
We use third-party tools to deliver our services, including HubSpot CRM, Instantly for email automation, Meta Ads Manager, Google Ads, LinkedIn Ads, and analytics platforms. Each of these providers has their own privacy policy governing how they handle data.
When data is shared with these providers, it is done on the basis of our legitimate business interests or contractual necessity, and we ensure appropriate data processing agreements are in place.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you - Request correction of inaccurate data - Request deletion of your data - Object to or restrict certain processing - Data portability: receive your data in a structured format - Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at hello@digivorm.com. We will respond to all valid requests within 30 days.
8. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Client data is typically retained for 3 years after the end of the client relationship for legal and audit purposes.
Marketing data collected through our website is retained for up to 24 months. You may request deletion of your data at any time, subject to our legal obligations.
9. Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately at hello@digivorm.com and we will take steps to delete such information.
10. International Transfers
As we use international service providers, your data may be transferred to and processed in countries outside your jurisdiction. Where data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms.
11. Changes to Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify active clients via email and update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Email: hello@digivorm.com Response time: Within 2 business days
We take privacy seriously and are committed to addressing all enquiries professionally and transparently.